Celestron Advanced VX Mount Broken

I bought the Celestron C11 with the AVX Mount last May and was so disappointed that the mount is broken. All I’m getting from the NexStar+ hand controller was Error 16 and 17, while I’m getting a better error message on the StarSense hand controller where it says “Unknown model, can’t communicate”.

Called the service center and they we’re all very helpful but again disappointed with the repair duration where it will take 30 working days. That’s technically 6 weeks of waiting. Well what can I do than to wait. This might be good for me as it buys me time to complete my Focuser.

On it's way to service
The mount on it’s way to the service center.

UPDATE:
Yesterday I received the mount, surprised that it was early. Did a quick test and it seemed to work just fine. I noticed some problems on the mount as the cover for the RA motors seems to be missing. The cover of the declination motors seems to be touching the rotating head and I can clearly hear the friction. Took my screw driver and just readjusted to give some clearance.

Today, I just thought of checking the StarSense AutoAlign with the mount, and unfortunately it was not working. The StarSense hand controller is reporting that the mount is not known. What a bummer. Extremely dissatisfied with Celestron Repair Service.

AVX Mount with the replaced NexStar+ Hand Controller

AVX Mount with the StarSense Hand Controller

Some picture from the handcontroller

AVX mount with StarSense AutoAlign not working

AVX mount with StarSense AutoAlign not working

AVX mount with StarSense AutoAlign not working

AVX mount with StarSense AutoAlign not working

AVX mount with StarSense AutoAlign not working

4 thoughts on “Celestron Advanced VX Mount Broken”

  1. Hello Everett, I am having the same issue with my Advanced GT mount and Nexstar + hand controller. I get a little farther along. Mine waits until I go through a 2 or 3 star alignment before it locks up with the No Response 16 -17 . I have ordered a StarSense unit to see if that works. Expensive trial and error. Got to know that Celestron customer service is worthless. Please let me know if you have made any progress or if this has become futile.

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